Web orders are being processed and dispatched as normal during the current Covid-19 Health Crisis
Standard Delivery £2.50
Express Delivery £4.50
FREE Express Delivery for orders over £70
Estimated delivery times:
Standard Delivery: 3 to 5 business days
Express Delivery: 1 to 2 business days
All deliveries are insured during transit and you will automatically receive shipment notification and/or tracking details upon dispatch of your parcel. Our preferred carriers/services for Express Shipping are: DPD and Royal Mail Special Delivery. Vintage watches are sent via Royal Mail Special Delivery.
International delivery times – 5 to 10 days
All items are tracked and insured during transit. Tracking details will be forwarded to you upon dispatch of your parcel. Please note that large or heavy orders may be subject to an additional charge.
Please note that vintage watches can only be sent to the cardholder’s registered billing address, unless arrangements have been made with us. Watches are sent via Royal Mail Special Delivery or Courier and are insured during transit. A tracking number will be emailed to you as soon as the watch is dispatched. Vintage Watches sent internationally are dispatched via DHL, Fedex or UPS.
We very much hope that you will be pleased with your purchases from Black Goose, however, you may return any item within 14 days as long as the goods remain in unused condition. Any vintage watches returned to us must be securely packaged and insured during transit. Please note that, unfortunately, we cannot reimburse the cost of return postage/insurance costs and we therefore recommend proof of postage is retained. Please note that international shipping charges cannot be refunded in the event of a return.
We (Black Goose) comply with the Data Protection Act 1998, and electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR) and General Data Protection Regulation (GDPR), 2018. We collect the personal data that you may volunteer as part of placing an order or when signing up to receive one of our newsletters.
Personal information we collect may include: Your title and full name, Billing/Delivery Address, Email address, Phone number. We will also collect and hold information about any contact you have with us as a customer or visitor to Black Goose, and this may include: details of correspondence sent to you or received from you; any other information provided by yourself at the request of Black Goose; purchases you have made at Black Goose.
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice. Depending on your relationship with Black Goose, and the preferences you have indicated, data we hold may be used by us for the following purposes: to send you promotional or marketing information by post or electronic means. These types of communications can include: informing you of other products, news or events related to Black Goose.
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We use a GDPR compliant marketing automation platform (MailChimp) to store our database, send you emails and host our e-news signup forms. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used to keep you informed about the activities of Black Bough and to process your purchases. If at any time you no longer wish to receive communications from us or would like to know what information relating to you we have stored, simply contact us by email at firstname.lastname@example.org
Unless stated all images shown on our website are owned by Black Goose and may not be reproduced without permission.